PRIVACY POLICY
Effective Date and Last Revised: May 1st, 2020
Indochino Apparel Inc. (“Indochino,” “we,” “our” or “us”) knows that you care how personal information from or about you is collected, used and disclosed or shared and appreciates your trust. This privacy policy describes how we collect, use and disclose or share personal information of individuals who visit or use our website www.indochino.com (the “Website”), who visit our showrooms (collectively, “Showrooms”), and who otherwise contact or interact with us, including via telephone or e-mail or through our mobile application (collectively, “Communications”) (the Website, the Showrooms and the Communications are hereinafter referred to collectively as the “Service”). The information we collect and the purposes for which we use and disclose or share it will depend on how you use the Service and how you interact with us. Throughout this privacy policy, “information” includes personal information about you.
PLEASE READ THIS PRIVACY POLICY AND OUR PRIVACY NOTICE FOR CALIFORNIA RESIDENTS CAREFULLY.
Who we are
Indochino is the pioneer and global leader in online custom suits. With an innovative approach, not only do we provide stylish suits in fine fabrics at the best price with the fastest delivery time, we are revolutionizing the way men dress. Read reviews from the customers who love us and learn why Indochino makes the finest custom suits.
What information do we collect?
We collect information from you when you voluntarily provide it to us and automatically when you visit or use the Service. We also collect information about you through other individuals or our service providers, third parties and/or other parties that we engage to perform functions or activities on our behalf as described below.
Information you provide
When you visit or use the Service, such as registering for an account or making a purchase, you will be asked to provide personal information. The personal information that you are asked to provide will vary depending on how you are using the Service but will be some or all of the following:
- Your name, e-mail address, postal address and telephone number
- Payment information such as payment type, gift card information, payment card number, expiry date and security code
- Information about your measurements and physical characteristics, including your height and weight and photograph
- Information about your actual and considered transactions and purchases with us such as what you ordered, order date, shipping and delivery information, order number and purchase location
- Your age and/or date of birth
- Username and password
- Information that you choose to provide when you contact us, including through an online form or by email, telephone or mail
- Feedback, testimonials, reviews or other user-generated content that you choose to provide
If you choose not to provide certain requested personal information, you will not be able to register as an Indochino customer, obtain certain products or services, or use certain features of the Service.
We may monitor or record calls for quality assurance, training and record-keeping purposes.
Information we collect automatically
We automatically collect the following information from or about you when you visit our website:
- Operating system
- Browser type
- Internet Protocol (IP) address
- Platform type
- Device type
- Unique device identifier
- Software and hardware attributes
- Domain name of your Internet service provider
- Your geographic location (for example, IP address and geolocation information)
- Information regarding your access to and use of the Service including content viewed or downloaded, landing pages viewed, browsing activity, dates and times of access, pages viewed, forms you complete or partially complete, search terms, whether you open an e-mail and your interaction with e-mail content, error logs, and other similar information
- Anonymized information
We collect this information using cookies, Web beacons, tags and similar tracking technologies.
Please see our cookie policy for more information about how we, our service providers, third parties and other parties use cookies and similar tracking tools and to understand your choices with respect to these tools.
At this time, we do not respond to “Do Not Track” signals sent from Web browsers or other mechanisms that provide users the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and across service provider, third party and/or other party Internet services.
Information we collect from other individuals or our service providers, third parties and/or other parties
If you interact with us through a social media platform, or use social media tools offered on our Services, the social media platform will share personal information with us in accordance with their privacy policies and your privacy settings. In addition, to the extent permitted by applicable law, we may collect information about you from publicly accessible sources and our affiliates and subsidiaries.
We may combine any of the information we collect from or about you and use it and disclose or share it in the manner described in this privacy policy.
How we use your information
We use the information that we collect about you to:
- To Provide You with Products and Services. To provide or facilitate providing you with products and services, including to fulfill your orders and transactions and process your payments, and to process, maintain and service your account or accounts.
- To Respond to You. To respond to you, such as when you place an order or make a transaction, contact us via telephone or e-mail, make a request or inquiry, enter a contest or sweepstakes, complete a survey or share a comment or concern.
- For Personalization of Your Experiences with Us. For personalization of your experiences with us, including to remember or infer your interests and preferences, customize the products and services we share with you, facilitate your interactions with us, track and categorize your activity and interests on the Service and to enrich your experience with the Service.
- For Marketing and Advertising. For marketing and advertising, such as to send you marketing and advertising communications and to customize the marketing and advertising that we show you.
- For Analytics. For analytics, including to understand your needs and preferences, how you use the Service, determine how you access the Service and improve the Service.
- For our Business Purposes. For our business purposes, such as to operate and improve upon our business and lawful business activities; to maintain our accounts and records; for market research and product improvement and development; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; for any other business purpose that is permitted by applicable law.
- For Legal and Safety Purposes. For legal and safety purposes, including to defend or protect us, you or others, from harm or in legal proceedings; protect our rights; protect our security and the security of others and property; respond to court orders, lawsuits, subpoenas and government requests; address legal and regulatory compliance; notify you of product recalls or safety issues.
- Anonymized Information. For collecting, compiling and/or creating anonymized information, which we or a service provider, third party and/or other party can do, subject to applicable law, and which we or a service provider, third party and/or other party can use for any purpose, subject to applicable law.
- With Your Consent. We can use your information other than as described in this privacy policy if we notify you and you consent (explicitly or implicitly) to its use.
- At Your Request. We can use your information at your request, subject to applicable law.
Please see our cookie policy for information about how we use the information we collect through cookies and similar tracking tools.
If you are in the European Economic Area (“EEA”), we will rely on one of the following legal grounds (as appropriate) to process your personal data:
- To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.
- To pursue our legitimate business interests in providing you with our products and services.
- Your specific consent to us using your information, which you can withdraw at any time.
- To comply with our legal obligations and establish, exercise or defend our legal rights.
Do we share the information we receive?
We may disclose or share the information we collect as described below, subject to applicable law.
Authorizing persons
If you use the Service on behalf of another person or organization (such as your employer), Indochino may provide your personal information to that authorizing person/organization. Indochino has no control over the use of your personal information by the authorizing person/organization, and that use is not subject to this privacy policy.
Affiliates and subsidiaries
Indochino may provide your personal information to its affiliates and subsidiaries for purposes described in this privacy policy. Indochino requires its affiliates and subsidiaries to use your personal information in accordance with this privacy policy. Some Indochino affiliates and subsidiaries may be located outside of your jurisdiction of residence, including in Canada, the United States and China.
Service providers, third parties and/or other parties
We use service providers, third parties and/or other parties to perform certain services on our behalf, including payment processing, shipping, auditing interactions and transactions with you, detecting and preventing fraud, addressing security issues, fixing errors, helping us with advertising or marketing, maintaining accounts and providing customer service, helping with our internal research, verifying product and service quality or safety, and performing any of the other actions or activities allowed under this privacy policy. We disclose or share information with them so that they may provide these services to us. Some of them may be located outside of your jurisdiction of residence, including in Canada, the United States, the United Kingdom and China.
If you choose to use a social networking service, information from or about you will be disclosed to, shared with or collected by the social networking service. Please see the social networking service’s privacy policy for more information about the choices you have in respect of how information is used and disclosed or shared.
Direct marketing
If you consent, we may disclose or share personal information with our subsidiaries and affiliates or with third parties for such and subsidiaries’ and affiliates’ or third parties’ direct marketing purposes.
Business changes
If we become involved in, or engage in the preparatory steps leading to, a merger, acquisition, sale of assets, divestiture, joint venture, securities offering, financing, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we can disclose, share or transfer your information to another party or other parties and it can be used subsequently by such party or parties.
Legal and safety
We may disclose or share information with law enforcement, government entities, courts, or service providers, third parties and/or other parties to defend or protect us, you or others, from harm or in legal proceedings; protect our rights; protect our security and the security of others and property; respond to court orders, lawsuits, subpoenas and government requests; address legal and regulatory compliance; notify you of product recalls or safety issues; help prevent harm or fraud to us, you or others; or as otherwise permitted or required by applicable law (including as required by foreign laws applicable to us or our service providers).
Anonymized information
We may disclose or share anonymized information relating to visitors to and users of the Service with any service provider, third party and/or other party for any purpose, subject to applicable law.
With your consent
We can disclose or share your information other than as described in this privacy policy if we notify you and you consent to this disclosure or sharing.
At your request
We can disclose or share your information with any other individual or service provider, third party and/or other party at your request, subject to applicable law.
Cookies and other technologies; do not track
>Please see our cookie policy
Information you disclose or share publicly
If you choose to publicly disclose, share or post comments and other content, including user-generated content such as feedback, testimonials and/or reviews, this information will be publicly available. We cannot control, and take no responsibility for, how others use the content and information you choose to make public.
How we safeguard your information
We use administrative, technical and physical measures to protect the personal information in our custody or control from accidental or unlawful destruction, loss or alteration and from unauthorized access, use, or disclosure. Please be aware, however, that no security measures can guarantee absolute security. No Internet or electronic communication transmission is ever fully secure or error free. Please use caution when submitting information through the Service and take special care in deciding which information you provide us with. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Links to other websites and mobile applications
The Website and our mobile applications may contain links to other websites or mobile applications to which this privacy policy does not apply. The links from the Website and our mobile applications do not imply that we endorse or have reviewed these websites or mobile applications. The policies and procedures we describe here do not apply to these websites or mobile applications. We neither can control nor are responsible for the privacy practices or content of these websites or mobile applications. We suggest reviewing the privacy policies of these websites or mobile applications.
Storage and international data transfers
The file containing your personal information will be maintained on servers, which may be located outside of your jurisdiction, including in Canada, the United States, the United Kingdom and China. These countries may have data protection rules that are different from those of your country. By using our Services or otherwise providing us with personal information, you consent to the processing and storage of your personal information outside of your jurisdiction.
How long we store your information
Personal information is retained in accordance with record retention policies, while we have a legitimate business need to do so, or as required by law (for example, for legal, tax, accounting or other purposes), whichever is the longer.
To determine the appropriate retention period for your personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. In certain circumstances, we can anonymize your personal information.
Your privacy rights
If you do not want to receive promotional e-mail from us, please click the Unsubscribe button in the e-mail footer.
You may also have certain rights with respect to your personal information, as more particularly described below. Please also see our cookie policy.
Your canada privacy rights
Assessing and Correcting Your Information. You may request access to or correction of your personal information in our custody or control, by e-mailing us at data@indochino.com. Your right to access and correct your personal information is subject to applicable legal restrictions and we may take reasonable steps to verify your identity before providing access to or correction of your personal information. You may also make changes to your personal information in your account by logging in with your e-mail address and password.
Withdrawing Consent. You may withdraw your consent to our processing of your personal information at any time (subject to applicable contractual and legal restrictions) by e-mailing us at data@indochino.com.
Your european privacy rights
If you are in the EEA or the UK and we hold some of your personal information, you have the following rights in respect thereof in certain circumstances:
- To request access to your personal information and a copy of the information we have.
- To ask us to update or amend your personal information if it is inaccurate or incomplete. However, we may need to verify the accuracy of the new information you provide to us.
- To object to our use of your personal information where we are using it for the purpose of our legitimate interests. If we agree that your objection is justified, we will stop using your information for those purposes. Alternatively, we will explain why we still need to use your information.
- To request the deletion of your personal information where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to us holding your information, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law. Although we will consider every request for erasure on its merits, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at that time.
- You have a right to request us to suspend or restrict the processing of your personal information in the following situations:
- For the period it takes us to rectify any inaccurate data about you
- Where our use of the data is unlawful but you do not want us to erase it
- Where you want to prevent us from deleting your data at the end of the retention period in the event that you need it to establish, exercise or defend a legal claim;
- Where you have objected to our use of your data, but we need to verify whether we (or a third party) have overriding legitimate grounds to use it.
- You have the right to ask us to transfer certain information we hold about you to a third party you have chosen, or directly to you. Where your request is valid, we will provide you with your personal data in a structured, commonly used, machine-readable format.
- To withdraw any consents you have provided in respect of our use of your personal information.
- To lodge a complaint with your data protection supervisory authority.
Children's privacy
Indochino does not knowingly collect personal information from individuals under the age of 13. If you are under the age of 13, please do not access, use, or submit any personal information through the Service. If you have reason to believe that we may have accidentally received personal information from an individual under the age of 13, please e-mail us immediately at data@indochino.com.
Privacy policy update
We reserve the right to update or modify this privacy policy at any time and from time to time. Please review this privacy policy periodically, and especially before you provide any information or data. We will inform you if we make material changes to this privacy policy. This privacy policy was made effective on the date indicated above.
Contact information
If you have any questions about this privacy policy or about our personal information handling practices, please contact Morgan Whitney, Chief Operating Officer at:
Indochino Apparel Inc.
#300 – 720 Robson Street, Vancouver, BC V6Z 1A1, Canada
E-mail address: data@indochino.com
Toll-free telephone number: +1 855-334-0788